Not too long ago my parents and I were out do dinner, nowhere fancy just a usual place we go to only at a different part of the city. Which meant I was comfortable with the menu (i.e. what is and is not Gluten Free) When it came time to ordering, as the chips at this place I had been told on numerous occasions were not Gluten Free I knew they would be replaced with mash potato (where it was also stated on the menu).
By the time our food finally came, instead of mash potato there were chips, I alerted the waitress and her response was ‘no they are Gluten Free’.
At first I would have liked to believe her, but after living with it for a while and accidently having something Gluten slip in to your meal it’s not that comfortable. I then informed her that I had been told the chips here were not and on your menu it says it comes with potatoes, she then assured me they were, so I took the tiniest bite out of one to then taste chicken salt (which again not Gluten Free).
The rest of my meal vanished and on the way out we spoke to her again as it wasn’t just the uncertainty in the meal, her frustrated and unsympathetic tone made the experience not as enjoyable.
After explaining how critical my condition was, her stubborn ways stood by her and we left with a new restaurant we were now to avoid.
The second part of my rant is now lifted into a positive attitude, with the point of this post to do with how much someone’s great customer service, opposed to someone who has none, can change your dining experience drastically.
The other day we were out to dinner, my family and I with my Nan. Some place we had not been in forever.
With only a few choices that were Gluten Free on the menu I was nervous that I was in for another one of ‘those nights’. We ordered and before we knew it our magnificent waitress had arrived with my meal being the most outstanding of the night.
The overall experience couldn’t be compared to the one prior, people were nice, understanding and the food was great.
A tip for those working in customer service, people who have certain dietary requirements should not be made to feel as if they are a burden. It has been a struggle learning to live with this condition and it makes it a lot easier when you take the time out to assure them their food will be as they like. After all, that is your job.
To all of those who are doing a wonderful job waitressing/cooking etc. keep doing what you are doing, your efforts don’t go unappreciated.
Until next time
Take care, eat up!
Georgia is a young woman living with type 1 diabetes, our Newsletter Reporter and part of our Youtube Team, and a Fashion Blogger at Fateful Fashion