What kinds of things can online diabetes counselling help with?

Here are just a few examples of what we can address in online diabetes counselling. 

Stress Management & Mindfulness

Many people report that stress raises their blood glucose levels (BGL) and we know that when life becomes busy, stressful and overwhelming, diabetes can take a back seat. In this case the stress raises BGL as the situation causing the stress interferes with diabetes management, rather than a direct effect on blood glucose levels. Mindfulness has been shown to help reduce the impact of stress on your life, and increase feelings of calm and wellbeing. Counselling can take you through how to identify & minimise stress, and how to use mindfulness to increase your wellbeing & mental health.

ACT For Your Wellbeing

Acceptance and Commitment Therapy (ACT) provides you with tools to tune into your thoughts, let go of unhelpful thinking and take action in your life. Counselling can help you to notice but disconnect from unhelpful thoughts, manage emotions, be more mindful and have a happier healthier life. When you get stuck in your thoughts, they can stop you from taking action in your life and living in a way that is true to your personal values. Finding what really matters to you and living a life guided by your values can help make sense of diabetes and how to make it part of your life.

Challenging your stories of diabetes

Do you find that you have negative thoughts about yourself, such as not being good enough? Beating yourself up about things just adds to your stress levels. Your BGL is just a number - it does not define who you are as a person. It can help to get perspective about the problems you are facing in your life and how they are affecting you. We all have some problems in our lives, it’s how we respond to them that matters. Counselling can help you see all the things that are happening in your life, identify and name the problems, and find alternatives to these. 

Pre-pregnancy Counselling

For women with type 1 and type 2 diabetes we know planning at least 6 - 12 months before you want to start trying for a baby, greatly increases your chances of a healthy pregnancy and baby. A healthy baby is entirely possible! However, this process can be emotionally overwhelming and can take a lot of energy, even before you become pregnant. Counselling can help you to work on any issues you may have with diabetes related distress or issues that may be getting in your way of planning for a healthy pregnancy, as well as highlighting the things you need to do to get ready for this special time in your life.

Preventing & Managing Diabetes Burnout

Diabetes requires self management on a daily basis. This means you need to be in the driver’s seat and you should be at the centre of your diabetes management team. Diabetes is often an unpredictable and tricky disease to manage. It can be frustrating and feel pointless. Diabetes can be difficult to control no matter what sometimes and it can complicate life in general! Diabetes burnout is a common experience. Counselling can help you to identify where the issues are, and develop a plan for managing and moving through, diabetes burnout to live your best life with diabetes.

Dealing With Diabetes Diagnosis

Being diagnosed with diabetes can bring a range of emotions, some of these may be more difficult that others. It can be an overwhelming and confusing time for many people. Often people tell us that they did not take everything in at their diagnosis appointment, and there may be gaps in your knowledge. Diabetes Counselling can help you to make sense of what has happened, and work out a plan of action for dealing with and adjusting to your diagnosis of diabetes, as well as going over the important things you need to know about life with diabetes. This is also available for family members.

helen and maxwell pump
About Our Services

Helen Edwards - PhD Candidate (Psychology), Social Worker (Bach of Social Wk, Hons), Diabetes Educator (Grad Cert Diabetes Ed & Management)

Welcome, I am the founder of Your Diabetes Hub- Helen Edwards, person with type 1 diabetes since 1979, writer and blogger, diabetes advocate, educator, counsellor and consultant, and PhD Candidate looking at the wellbeing of women with pre-existing diabetes during the pregnancy journey.

I am mama to 3 gorgeous boys and have worked in diabetes & mental health since 2001 when I started a website called Diabetes Counselling Online - a world first, groundbreaking free online diabetes counselling service and community, supporting literally thousands and thousands of people all over the world living with diabetes. I ran this until 2016, when we closed our doors.

This site has now been relaunched as Your Diabetes Hub - your hub for all things diabetes - and our online diabetes counselling services are a new addition.

They are available in a LIMITED number of online appointments via video link up each week. I can not make changes to your diabetes management and no medical advice will be given. Please ensure you read the disclaimer before starting any counselling.

When I started way back in 2001, I felt that more needed to be done for the wellbeing and mental health of all people with diabetes. People with diabetes suffer up to twice the rates of depression compared to the rest of the population, reduced wellbeing and increased stress and anxiety. We can live wonderful lives, but support from health care professionals, loved ones and other people with diabetes is vital. You can read more about my work here.

I am a member of the Australian Diabetes Educators Association, the Australian Association of Social Workers and the Australasian Diabetes in Pregnancy Society. I regularly attend and present at local and national conferences about diabetes and mental health, as well as diabetes and pregnancy wellbeing.

Online diabetes counselling options

Plans & Pricing

Initial Assessment Session

$160 60 minutes

  • 1 hour initial assessment session
  • Via Zoom Video link up (or skype)
  • Development of a plan for sessions

Regular Counselling Session

$130 50 Minutes

  • 50 minute counselling sessions
  • via Zoom Video link up (or skype)
  • appointments can be booked as a package

Short Counselling Session

$95 30 minute session

  • shorter diabetes counselling session
  • coaching or clarification of specific issues
  • via Zoom Video link up (or skype)

email counselling package

$89 3 emails

  • includes 3 email counselling sessions
  • 1 session is an email from you+one back
  • further sessions can be booked

"I had a lot of contact with Helen Edwards through Diabetes Counselling Online. My son with type 1 diabetes was then an adult but I still gained a lot of support; knowledge and friendship in that group. I volunteered to support Helen and her organisation to help improve the lives of hundreds and perhaps thousands of people in Australia and some overseas. Her knowledge, dedication, care, quick response to help people in need of advice regarding diabetes is outstanding" Margaret


"Helen helped my family through my long-term diabetes-related illness. I believe that without her help we would not have coped through the early stages of that until I recovered. Very grateful for her passion and services". Bridgett


"I'm one of the many lucky people with diabetes to have received help from Helen to understand and cope with this disease. Her never-failing generous support is of tremendous help". Vivienne

helen wilde

"Helen's guidance & example assisted me in developing my diabetes counselling practice for over 10 years. Her blog posts, articles, books, courses, and presentations serve as resources for myself and others. Helen's own professional practice is always conducted at an exemplary level, informed by both her personal life experience and a deep level of professional understanding. Helen maintains a high level of current professional knowledge, gained through Academic Study and Research, and through learning via professional conferences" Helen W


Frequently Asked Questions

How Does Online Diabetes Counselling Work?

Once you make a booking I will contact you via email to make a time to suit us both, one payment has been confirmed. I will send you details of how to login to the Zoom video room and if this is an issue we can change to Skype. Zoom is a private and stable video room we are in together. It is best if you have a quiet, private space and headphones are a great idea but not necessary. You can join on your tablet or phone but the screen will be small so it is best on a laptop or computer. 

Do I need special equipment?

You need a computer with a webcam and microphone. You can use a headset to make it more private. We need your email address to send the video link up details to. You need a private space with a reliable internet connection.

Can you make management recommendations?

No, we will never make individual management recommendations or changes to your diabetes regime. You will need to speak to your doctor or usual diabetes team for this to support. 

Can I claim under Medicare or private health insurance?

You can not currently claim under medicare for our online diabetes counselling services. You will need to check with your own health care fund about any cover.

What if I need to cancel or change my mind?

We appreciate at least 24 hours notice but understand these things happen. Likewise on occasion we may need to reschedule for unforseen reasons. If you need to cancel please email ASAP so we can rebook. If you decide not to go ahead at all, and you give us notice, we can look at a refund for your payment. If you do not attend an appointement and give no notice at all we can not make a refund.

What are your qualifications?

This service is offered by Helen Edwards at this stage. We are planning to bring on additional health care professionals in the future. Helen is a qualified Social Worker with over 30 years experience, and has a Bachelor of Social Work with honours. She is also a qualified Diabetes Educator, receiving her qualification from Flinders University in 2004. She is a qualified Narrative Therapist, and has undergone training in ACT. Helen is currently a PhD Candidate in Medicine at Adelaide Unversity looking at wellbeing for women with pre-existing diabetes during pregnancy. Helen also lives with type 1 diabetes.

Do you offer concession rates or payment plans?

In general no, but we will consider special circumstances so please get in touch to discuss your needs.

What if I am in crisis or have an emergency?

Online diabetes counselling is NOT suitable for anyone dealing with a mental or physical health crisis or emergency. If you have an immediate issue please contact your local hospital emergency centre, your local doctor or usual health care provider. 

If you are dealing with a mental health crisis please contact one of the following:

If you need an Ambulance - call 000

SANE Australia 


Kids Helpline


Mensline Australia

PANDA (perinatal depression and anxiety)